1. Eligible Returns
You can request a return or replacement if:
- The product is damaged or defective
- You received the wrong item
- The product is not working as described
Return requests must be raised within 7 days of delivery.
2. Non-Returnable Items
We do not accept returns for:
- Used or physically damaged products
- Accessories without original packaging
- Products damaged due to misuse
- “Change of mind” cases
3. Return Process
- Contact us at support@innamax.in
- Share order number and issue details
- Our team will verify and approve the request
- Courier pickup will be arranged (if applicable)
- Replacement or refund will be processed after product inspection
4. Refund Timeline
Refunds are processed within:
- 5–7 business days after approval
Refund method:
- Original payment mode or store credit
5. Cancellations
Orders can be cancelled before shipment only.